Store Policy

Customer Care

At Owl Create With You, we are committed to providing an enjoyable and memorable paint party experience for every guest. Our goal is to ensure that you feel supported, valued, and confident from the moment you book with us until the final brushstroke.

1. Our Commitment to You

We provide friendly, professional, and timely assistance for all inquiries and bookings.
We strive to make every event fun, stress-free, and customized to your needs.
We value your feedback and use it to continuously improve our services.

2. Contact Information

If you have any questions, concerns, or need assistance, please reach out to us:
📧 Email: info@owlcreatewithyou.com
📞 Phone: 972-926-3488

Our customer care team will respond to all emails and missed calls within 24 hours on business days.

3. Booking & Payment

Reservations are confirmed once payment is received.
We accept payments via [list your payment methods, e.g., credit card, PayPal, etc.].
You will receive a confirmation email with event details after booking.

4. Cancellations & Rescheduling

Customer cancellations:
- Cancellations made 7 or more days prior to the event will receive a full refund or credit.
- Cancellations made within 7 days of the event may be eligible for rescheduling but are non-refundable.
Business cancellations:
- If we must cancel due to unforeseen circumstances, you will receive a full refund or the option to reschedule at no additional cost.

5. Refund Policy

Refunds will only be issued based on the cancellation policy above.
Refunds will be processed to the original payment method within 5–7 business days after approval.
No-shows or cancellations on the day of the event are non-refundable.

6. Liability Disclaimer

By participating in an event hosted by Owl Create With You, you acknowledge that painting activities may involve the use of art supplies that could stain clothing or surfaces.
We are not responsible for any damage to clothing, personal belongings, or property during the event.
Participants agree to follow all instructions provided by our staff for a safe and enjoyable experience.
Owl Create With You is not liable for any injuries or accidents that may occur during or after the event.
By attending, you voluntarily assume all risks related to participation.

7. Day-of Support

Our team will arrive 30–60 minutes before the scheduled start time to set up and ensure everything is ready.
If you have last-minute concerns on the day of the event, please call us at 972-926-3488, and we will assist immediately.

8. Feedback & Complaints

Your satisfaction matters to us!

For feedback or complaints, please email us at info@owlcreatewithyou.com.
We aim to respond within 24–48 hours and will do our best to resolve any concerns promptly.

9. Respect & Enjoyment

We want every event to be fun, inclusive, and welcoming for all guests.
We ask that all participants treat our staff and other guests with courtesy and respect.

Privacy & Safety

At Owl Create With You, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and protect your information when you visit our website, book a paint party, or purchase products from our shop.

1. Information We Collect

We may collect the following information when you interact with our site or services:

Personal Information: Name, email address, phone number, billing/shipping address.
Payment Information: Processed securely through third-party payment processors (we do not store your payment details).
Event Details: Date, time, and location for paint party bookings.
Website Usage Data: Non-personal information such as browser type, device type, and pages visited (via cookies).

2. How We Use Your Information

Your information is used to:

Process bookings and product orders.
Communicate with you about events, purchases, or inquiries.
Improve our services, website experience, and customer support.
Send promotional emails if you have opted in (you may unsubscribe anytime).

3. How We Protect Your Information

We use secure, encrypted payment processors to protect financial transactions.
Your personal information is never sold, shared, or rented to third parties.
Access to customer information is limited to authorized team members only.

4. Cookies and Tracking

Our website may use cookies to enhance your browsing experience. You can choose to disable cookies in your browser settings, but some website features may not function properly without them.

5. Children’s Privacy

Our services are family-friendly. We do not knowingly collect personal information from children under 13 without parental consent.

6. Safety at Our Events

We provide safe, age-appropriate materials at all events.
We are not responsible for any injuries or accidents during events. Guests should follow instructions for safe participation.
Adult supervision is required for children’s events.

7. Your Rights

You may:

Request access to or deletion of your personal information.
Opt out of promotional emails anytime.

To make a request, contact us at:
📧 info@owlcreatewithyou.com
📞 972-926-3488

8. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated “Last Modified” date.

Wholesale Inquiries

Thank you for your interest in partnering with Owl Create With You! We are excited to offer wholesale pricing on our art kits and creative supplies to retailers, schools, organizations, and event planners.

1. Eligibility

Wholesale accounts are available to:

Retail shops (brick-and-mortar or online)
Schools and educational organizations
Non-profits and community organizations
Event planners and businesses purchasing in bulk

We may request a resale certificate or proof of business for wholesale orders.

2. Minimum Order Requirements

Minimum first order: $200
Reorder minimum: $100
Some products may require minimum quantities per item (e.g., packs of 10).

3. Pricing & Payment

Approved wholesale customers receive discounted pricing based on order size.
Payment is due at the time of ordering unless other arrangements have been approved.
We accept credit/debit cards, PayPal, or business checks (orders ship after checks clear).

4. Shipping & Turnaround Time

Wholesale orders are typically processed and shipped within 7–10 business days.
Shipping costs are calculated based on order size and destination.
Free local pickup or delivery may be available for nearby customers.

5. Returns & Damages

All wholesale sales are final. We do not accept returns on wholesale orders.
If items arrive damaged, please email info@owlcreatewithyou.com within 5 business days of delivery with photos. We will replace or refund damaged items.

6. Selling Guidelines

Our products may be resold in-store or online, but they may not be altered, repackaged, or resold under a different brand name.
Wholesale customers may not sell on third-party marketplaces (e.g., Amazon, eBay, Etsy) without written permission.

7. Custom Orders

We can create custom art kits or branded products for bulk orders. Please contact us for details and pricing.

8. How to Apply for a Wholesale Account

To apply, please email us at info@owlcreatewithyou.com with the following:

Business name and contact information
Type of business (store, school, etc.)
Resale certificate or tax ID (if applicable)
Estimated monthly order volume

We will review your application and respond within 3–5 business days.

Payment Methods

- Credit / Debit Cards
- PayPal

- Cash